Support
FAQ
Everything about ordering, delivery, pods and warranty. Can’t find it? We reply on WhatsApp.
Orders & payment
How do I place an order?+
Add products to your cart, open Checkout, enter your details and choose cash on delivery, JazzCash, Easypaisa or bank transfer / Raast. After ordering, tap “Confirm order on WhatsApp” so we can verify it – every order is confirmed before it ships.
Do you offer cash on delivery?+
Yes, nationwide. Every COD order is confirmed on WhatsApp first, and orders over Rs 20,000 need a Rs 500 advance (deducted from the amount you pay the rider). Keep the exact amount and your original CNIC ready; the courier checks it before handing over the parcel.
Can I pay with JazzCash, Easypaisa or bank transfer?+
Yes. Choose it at checkout, send the payment using your order number (VPN-…) as the reference, and WhatsApp us the screenshot. We dispatch as soon as it clears. We will never ask you to pay a personal number that isn’t shown on our website or checkout page.
Do you have discount codes or bundle deals?+
Use WELCOME5 for 5% off your first order over Rs 3,000. Pods, coils and batteries bought together with their matching device get 5% off automatically in the cart.
Can I change or cancel my order?+
Message us on WhatsApp with your order number before it ships and we’ll update or cancel it for you.
Delivery
How long does delivery take?+
Two to four working days nationwide, and next working day in Islamabad, Rawalpindi, Lahore and Karachi with express delivery.
How much is delivery?+
Free on orders over Rs 7,500. Otherwise Rs 250 standard, or Rs 650 for next-day express in the four main cities.
How do I track my order?+
Use the Track Order page with your order number and mobile number, open My Orders (orders placed on this phone or computer are saved there), or message us on WhatsApp. We share the courier tracking number as soon as your parcel ships.
Is the packaging discreet?+
Yes. Parcels go out in plain packaging with no product names on the outside.
Products & authenticity
Are your products genuine?+
Yes. We buy only through authorised channels, and every device carries the brand’s scratch code, which you can check on the brand’s own website – our Verify page links to each brand’s checker and shows how.
Which pod fits my device?+
Use the Pod Finder: pick your device to see every pod, coil and battery that fits it (or pick a pod to see which devices it fits). Product pages list them too. Still unsure? Send us your device model and we’ll tell you exactly what to order.
Do you sell pod mods, coils and batteries?+
Yes – pod mods and mod kits from VOOPOO, Vaporesso, Geekvape, SMOK and Uwell, their replacement coils, genuine 18650/21700 batteries (Sony, Samsung, LG, Golisi) and Nitecore/XTAR chargers. Never use a battery with a torn wrap.
What’s the difference between MTL and RDL?+
MTL (mouth-to-lung) is a tighter, cigarette-like draw, usually with 0.8 Ω coils and above. RDL (restricted direct-lung) is looser and airier, usually with 0.4–0.7 Ω coils.
Do you sell e-liquids?+
Yes – the full Tokyo range: Super Cool, Classic, Golden Series, Crazy Fruits, Tobacco and more, as 30 ml nic salts and 60 ml freebase. We only stock strengths up to 35 mg to stay within Pakistan’s proposed nicotine cap, so 50 mg versions are not sold.
Why don't you sell 50 mg disposables?+
Most disposables in Pakistan are 50 mg (5%). We only list versions at or below 40 mg/ml to stay within Pakistan’s proposed nicotine cap, so you’ll find low-nicotine shisha-style disposables (Al Fakher Crown Bar, Hookalit) and 20–35 mg versions of others.
Nic salt or freebase – which should I buy?+
Nic salt (30 ml) is made for pod kits with MTL coils (0.8 Ω and up) and feels smooth at 20–35 mg. Freebase (60 ml, 3–12 mg) suits looser RDL/DL pods and tanks. If you use an XROS, XLIM, Argus pod or Caliburn, start with a nic salt.
How do I know my Tokyo bottle is genuine?+
Scratch the anti-counterfeit label on the box and enter the code at tokyoejuice.com/anti-counterfeiting. Every bottle we ship is checked before dispatch.
Returns & warranty
My device isn’t working. What now?+
Message us on WhatsApp with your order number and a short video. Faults within 7 days are replaced; after that we handle the manufacturer warranty for you.
Can I return a product I don’t like?+
For hygiene reasons we can’t take back used pods or devices. Unopened items can be returned within 7 days; see Shipping & Returns for details.
Age & safety
Why do you ask for my date of birth?+
Nicotine products are for adults only. We verify age on the website, at checkout and again on delivery with your CNIC.
Is vaping safe?+
No nicotine product is risk-free, and nicotine is addictive. Our products are meant for adult smokers and vapers only. See our Health & Safety page.
Still have a question?
Real people, Mon–Sat. Or track your order.