After-sales
Warranty
Genuine products come with real support. Faulty in the first 7 days? We replace it. After that, we handle the manufacturer claim for you – you don’t deal with the brand.
1
Message us
WhatsApp 0334 9264672 or email support@vapeeno.com with your order number.
2
Show the fault
Send a short video of the problem (and the box’s security label for devices).
3
We sort it
Within 7 days of delivery we replace it free, including delivery. After that we file the manufacturer claim for you.
Covered
- Devices that don’t power on, charge or fire on arrival
- Pods / cartridges that leak or taste burnt out of a sealed pack (report within 7 days)
- Manufacturing defects in devices during the brand’s warranty period
- Wrong or missing items in your parcel (report within 48 hours)
Not covered
- Coils and pods after normal use – they’re consumables
- Drops, water damage, cracked screens or bent connectors
- Damage from fast/unsafe chargers, wrong batteries or non-genuine parts
- Opened e-liquids and used disposables (hygiene), unless faulty
Manufacturer warranty & manuals
Brand warranty periods differ (for example OXVA 90 days, Lost Vape 3 months). Keep the box and its security label – brands ask for it.
| Brand | Warranty / after-sales | Manuals |
|---|---|---|
| Vaporesso | Official page | Downloads |
| VOOPOO | Official page | Downloads |
| OXVA | Official page | In the box |
| Uwell | Official page | Downloads |
| Geekvape | Official page | Downloads |
| SMOK | Official page | Downloads |
| Lost Vape | Official page | In the box |
| Aspire | Official page | Downloads |
| Freemax | Official page | Downloads |
| Innokin | Official page | Downloads |
| Elf Bar | Official page | In the box |
| OLIT Hookalit | — | Downloads |
| IVG | Official page | Downloads |
Need help with a device?
See the full Delivery & Returns policy or message us.